SERVICE CENTER

Service center of DOMTEK Engineering company - offers wide range of services ensuring trouble-free and effective operation of customer infrastructure both wholly and partially.

DOMTEK Engineering service center has resources and expertise needed for providing all types of professional technical support:

• Control and monitoring of technical conditions;
• Minot faults troubleshooting;
• Check and setup of operating mode;
• Adjustment of control assemblies;
• Regular maintenance;
• Consulting service;
• Adjustment and repair of equipment;
• Lease of equipment.

Providing service support is possible both, for equipment purchased from DOMTEK Engineering, and for such already owned by the customer.

Advantages of service support from DOMTEK Engineering:

• Guarantee of high level servicing the systems thanks to concluding SLA (Service Level Agreement);
• Optimization and cost planning for service support and repair;
• Minimization of business risks thanks to cutting downtime and outage periods;
• Delegating responsibilities for servicing systems of any sorts;
• Access to the resources of the service center:
• Experienced professionals: 19 certified service engineers, 10 certificates;
• Advanced technologies and methods.

Particularities of DOMTEK Engineering service approach:

•  Flexibility in providing services – The service center offers different plans of service support: from onetime services to high level service programs, including elements of system design.
•  Multi-vending of service programs – DOMTEK Engineering is a partner of leading manufacturers: DAIKIN (Japan), CARRIER (UAE), TRANE (USA), UNIFLAIR (Italy), EMICON (Italy), TROGES, WOLF, VTS CLIMA, WHEIL (Austria, Germany, Poland, Germany), SYSTEMAIR (Sweden), CLIMAVENETA (Italy), ALFA LAVAL, LU-VE, SWEP (Finland, Italy, Sweden), DEC Int.( the Netherlands), HERZ (Austria), Т.А.С., SIEMENS, HONEYWELL(Sweden, Germany, USA), АВВ, Schneder Electric, Legrand.
• Customer-centric approach and reputation of DOMTEK Engineering – The service center is guided by principles of long-term partnership with a customer, first of all taking into account the tasks performed by the customer and effectiveness of solutions needed to achieve the business goals of the entity. By results of questionnaire-forms filled by the customers through the system of recording applications for equipment servicing within the last three years, the average customer satisfaction rate for those ones who served by DOMTEK Engineering service center made up 4.92 grades of 5 possible.
• Successful experience in maintenance of customer systems from various industrial branches: public company «RAO Gazprom», Closed JSC «Transtelecom company», Confectionary «Krasny Oktyabr», Bank «RMB», Vheshtorgbank, Center-Telecom and others.
• Wide geography of operations thanks to the network of the service partner centers and well-developed logistics.

INFORMATION Licence